Shipping: I ship all my packages via USPS first class mail with tracking and insurance. Please allow 1-3 business days for your order to be packaged and shipped once you have placed your order.  Domestic orders usually arrive in 2-4 days from date of shipment, international orders can take anywhere from 1-4 weeks depending on location. 
*Please make sure you provide me with the correct shipping address! I can not be held responsible for undeliverable orders if I am given the wrong address* I can also not be held responsible for lost or stolen packages.

Refunds and exchanges:  I want you to be happy with your order! If you are not entirely in love with your purchase please contact me. I only offer refunds if there is a problem with the construction of an item (if its broken, etc) within 7 days of delivery date. Please read descriptions carefully regarding sizing before purchase.  Exchanges are not accepted at this time.

This is a relatively new site for me but I have been selling on Etsy for 5 years with great feedback. If you have any concerns about purchasing feel free to read some of my customer reviews on www.aurorashadow.etsy.com!